The holiday season in retail brings unique challenges and opportunities. As frontline managers, you're at the heart of the festive rush, balancing merchandise management, staffing, and sales metrics.

We know that the best managers operate as coaches. The problem is: many managers were never trained to be coaches. So what is a coach, and how can a manager grow in the skill of coaching?

What do the world's best managers do differently? This is the question Gallup sought to answer in a research study surveying over a million employees.