Nurau — QA & Service Standards

QA & Service Standards

Turn frontline observations into customer excellence.

High-quality service isn't decided in the boardroom—it’s executed on the floor. Nurau captures real-time quality signals and feedback that traditional surveys miss, allowing you to resolve service gaps before they impact your brand.

Why you only hear about problems when it’s too late.

The Reality: Most VPs of Operations or Guest Experience rely on "Lagging Indicators"—monthly CSAT scores, quarterly reviews, or damage claims that arrive weeks after the incident. Your frontline teams see the quality failures (the equipment bottleneck, the hygiene lapse, the mislabeled shipment) in real-time, but they lack a frictionless way to report it.

We don't need "More Surveys"; we need to empower the people closest to the customer to act as your Quality Intelligence Network.

Closing the loop between the floor and the customer.

Nurau transforms fragmented shift-level feedback into Structured Operational Knowledge. We ensure that a "minor observation" today doesn't become a "major claim" tomorrow.

Capabilities

Frictionless quality logging

- (Radical Accessibility) Workers log quality concerns—like "Aisle 4 racking is damaging inventory"—via voice in 3 seconds. No paperwork, no portals, just instant visibility.

Automated sentiment & topic extraction

Nurau’s intelligence engine automatically identifies the Topic (Quality/Service) and the Impact (High/Medium/Low). It flags recurring service failures across sites, identifying systemic training or equipment gaps.

Instant service recovery guidance

- - When a service failure is logged, Nurau surfaces the exact "Recovery Protocol" to the manager, ensuring the customer’s issue is handled consistently and professionally, every time.

Protecting the brand with real-time data

For the VPs of Operations

Reduce the "Cost of Poor Quality" (COPQ). Lower your rate of returns, damages, and credits by identifying operational friction points before they leave the facility.

For the Directors of Quality Assurance

Move from reactive "damage control" to proactive "standard excellence." Ensure your brand standards are being met on every shift, at every location.

For Frontline Managers

- Standardize service delivery. Give your team the tools to report issues without fear of "gotcha" management, creating a culture focused on excellence.

25% reduction

- in customer/store quality claims within 6 months.

40% faster

- resolution of service-level bottlenecks.

100% visibility

- into "Frontline Sentiment" and service standards adherence.

"Nurau changed how we define "excellence" on the floor."

— VP of Guest Experience, National Hospitality Group

Get your shifts together.

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